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Frequently Answered Questions

Click on the product you like. On the product page, select one of the options (color, insert, etc.) and the quantity. Add to your shopping cart by clicking the "Add to Cart" button. Go to the payment page. If you have a coupon code, gift coupon, gift voucher code, enter the to provide a discount. Check the address, shipping method and other options. Decide your payment method and confirm your order.

We do not have a physical store.

You need being a member to shopping.

BC HOME, which is the secure address of online shopping, all purchases are made with high security standards. During the payment phase, you can make your payments safely and securely using all of the credit cards, thanks to the PayU payment agency that applies the world's leading and highest security procedures. Your credit card information will not be recorded and will not be kept in our system.

BC HOME, using Thawte Inc SSL Certificate. This certificate enables world-class, highly secure shopping. In this way, all transactions made on membership information, order tracking and payment pages are done using very strong encryption methods up to 256 Bit.

All web sites with Thawte Inc logo are checked every day for basic security testing, and all site content and payment pages are available from Thawte Inc. is controlled by.

This service of Thawte Inc one of the most respected security companies in the world, is a guarantee that you will always make safe purchases on our site. For SSL certificate company information, please visit www.thawte.com.

For your purchases using a credit card or money card, your personal information such as card number, card validity date, and card security number is never stored and kept in our system and / or payment agency.

Yes, you can shop in installments with your credit card.

We do not have "Cash On Delivery" option.

You can open a refund request within 30 days. You can reach the return conditions here.

You can make changes to your order by calling Customer Service or using Live Chat.

You can follow your order on the "My Account" page by logging in or clicking on the link in the order notification e-mail.

Always open your order next to the shipment officer. If the package contents are missing or incorrect:

Do not take the package.
Attach the “Damage Assessment Report” to the shipment officer.
Send the product(s) back to you, together with the inbox / package, to BC HOME with this record and invoice.
Report the situation by contacting us (by calling 0850 302 5 502 Customer Service or sending an e-mail to destek@bchome.com.tr).
• If you did not open the product next to the cargo officer, send us your request with the detailed description of the situation and a few photos via the above communication channels. Our Expert Customer Advisor will review your request and inform you as soon as possible.

Yes.

You can cancel your order by calling Customer Service or using Live Chat.

3 business days.

10 business days.

You can start the refund process by pressing the return button in your order list. Fill out the short form. You can send the product with the guidance of our Customer Service.

You can send your refund to the contracted cargo company without paying. Shipping fee can be deducted from the refund payment. You can get detailed information here.

You can open a refund request within 30 days. You can reach the return conditions here.